Technical Support - French (Shift Work)
Jamf
Athens, Greece
πριν από 5 μέρες
source : Just Join IT

Systems Administration (nice to have)

iOS (nice to have)

Mac OS (nice to have)

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users.

Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology freeing nurses to care, teachers to teach and businesses to thrive.

We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit : https : / / www.jamf.com / careers .

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.

This role is remote in POLAND. We are only able to accept applications for those based in POLAND or have sponsorship to live and work in POLAND.

What you’ll do at Jamf :

At Jamf, we empower people to be their best selves and do their best work. We understand the world is different than it was a year ago and we are extremely flexible when it comes to working form home.

This may be remote position with occasional visits in Katowice office.

The Technical Support Associate works in shifts ( 6 am - 2pm and 12pm - 8pm). The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customer queries related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.

The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities :

  • Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction.
  • Answer regional support phone calls and live chat requests, and contribute to the 24 / 7 global support resource pool to maintain the availability and reliability of technical support for customers.
  • Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues.
  • Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction.
  • Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues.
  • Other duties and special projects as assigned.
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.
  • Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.
  • Skills & Requirements :

  • Bachelor’s Degree, or equivalent experience (preferred).
  • Communication (Level B2 / C1 ) in French and English (required).
  • Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences.
  • Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware.
  • Capacity to multi-task and quickly prioritize duties.
  • Exceptional customer service skills.
  • Strong interpersonal and organizational skills.
  • Excellent written and oral communication skills to thrive in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Experience with macOS, iOS, is preferred.
  • Experience with macOS, Windows, and / or Linux server platforms is desirable.
  • You are the right kind of Jamf if :

    You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives.

    You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in.

    You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time.

    You’re not a jerk. You are someone who just wants to do the right thing.

    Why Jamf?

    Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what’s right for our customers, our employees, and our communities.

    In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves for the betterment of others.

    All voices are critical to the innovative and collaborative work that we do. It is important that all of our Jamfs feel comfortable being their truest selves at work.

    Be your best self, and let your individuality shine at Jamf!

    Get social with us : Instagram ,

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