French Speaking Customer Support Specialist for the leading Mobile Bank
European Language Jobs Greece
Athens, Greece
πριν από 2 μέρες

Use your French language skills and provide excellent customer experience!

European Language Jobs Greece is collaborating with a leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.

We are seeking a French speaking Customer Service Specialist to support French speaking customers.

In the Customer Service team you will be the frontline of the bank to the French speaking market, providing excellent customer experience.

You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

Take a step forward and join us in Greece! Be part of a team of more than 10.400 employees from 109+ nationalities!

What you will do :

  • Support customers via phone, chat & e-mail
  • Prevent fraud, protect data and safeguard customers
  • Be an ambassador of our client
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • What you will bring :

  • Fluency in French
  • Very good written and oral communication skills in English
  • Exceptional communication & soft skills, as well as problem-solving skills
  • Computer knowledge / tech savviness, experience with CRM tools preferred
  • Ability to work under stressful and testing situations with customers
  • Experience in customer service or customer facing roles preferred
  • Can do attitude, willingness to learn and reliability are essential to your success in this role!
  • Must hold EU citizenship / EU Passport or valid work permit for Greece
  • Willingness to relocate to historic Athens, Greece, or be a local candidate
  • What we offer :

  • Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment-all at no cost to you) )
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • A great bring-your-friend referral program
  • Full training by certified instructors
  • Αναφορά αυτής της εργασίας
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