The Key Account Manager provides the key client relationship to a client or clients through relationships with senior managers in the client organization.
Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.
Understands the key priorites of the client to achieve or exceed the assigned revenue and growth goal in assigned account(s) or sales territory.
Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues.
Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned account(s).
Typically interfaces with marketing, market research, sales management and / or IT at the manager level in existing and prospective client(s).
Represents the company to the client and the client to the company in all sales related activities.
Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s management to achieve and maintain a high level of customer satisfaction.
Effectively manages renewals and subscriptions.
As required, may participate in contract renewal efforts on large contracts.
May work with global and regional account management in the pursuit of multi-country opportunities.
at least 2 years of prior relevant sales or account management experience and / or solution sales management experience (preferred)
Bachelor degree is required, Postgraduate Degree is a nice to have
Demonstrated analytical skills
Strong verbal communication and listening skills
Demonstrated customer service skills
Effective negotiation skills
Ability to simultaneously handle multiple priorities
Possesses a high degree of initiative
Ability to influence internal and / or external constituents
Promotes information sharing
Ability to build strong customer relationships
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Fluent knowledge of English and Greek language
Location : Athens
Candidates are kindly required to submit their CV in English