Description
t miss this opportunity!Join our strong Dutch Paypal Customer Solution team and work with the global leader in online payment transactions with a mission to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
If you are inspired by values such as Inclusion, Innovation, Collaboration, and Wellness, this is for you! What you will doBe the eyes and ears for the team handing customer inquiriesCommunicate with customers and managers via telephone, e-mail, video, social media and chat.
confidence, identifying their needs, and taking strategic action in a timely mannerProvide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experienceWork with confidential customer information and treat it sensitivelyUse software to source and input customer data accurately as related to the inquiry
Requirements
What you will bringExcellent command of DutchGood communication skills in EnglishCustomer service experience preferredStrong verbal (phone) communication skills utilizing active listening and clearly speaking to customersStrong written (email) communication utilizing proper grammar and punctuationBe reliable and autonomous with a large amount of discipline and self-motivationExperience with dealing professionally with people you only speak to via telephone, e-mail, video and social mediaWell-developed sense of urgency and follow throughAbility to multitask multiple systems, screens, and tasks during customer contactsAbility to learn and adapt to new software technologies
Offer
development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity
