Novibet was founded in 2010 and is an established gaming & betting, Greek company that operates in several countries across Europe through its offices in Athens & UK.
Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.
We are searching for our HQ's in Athens a Quality Assurance Associate to join our Customer Support Team.
If the maintenance of a high and consistent level of support, sounds like your goal;
then -yes- we'd like to meet you!
The ideal candidate's goal is to support quality assurance processes across the team.
He / She is responsible to assure that professionalism, productivity and quality are maintained and continually improved throughout in a way that our customers always get similarly excellent treatment.
More over :
Monitor and evaluate a high volume of calls, emails and chats
Compile Quality Assurance assessments and documents results within established repository in accordance with defined departmental policies and procedures
Collaborate with the Quality Assurance Specialist and the Head of Customer Support in order to deliver solutions and to minimize quality assurance concerns
Discuss and explain feedback with agents in meetings
Help agents improve their performance with specific instructions and constant support
Create reports that reflect support performance
Support the development of materials and documentation as requested
Performs other duties as assigned
Degree from an accredited University
At least 1 year of relevant experience
Keen interest in the Online Gaming
Proven track record of analytical skills
Good organizational skills, knowledgeable in goal-setting practices
Problem-solving capabilities to create meaningful strategies to improve support quality
Ability to multi-task and set priorities
Team spirit; establishing credibility and rapport with supervisors and agents
Advanced skills in Office, Word, Excel etc and other administrative tools and CRM Zendesk
Excellent / Native verbal and written communication skills in Greek
Excellent verbal and written communication skills in English
Our employees are our most important asset and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support employees, including :
A friendly working atmosphere
Strong mentality of lifelong learning and professional development
Career opportunities within a fast-paced environment
Competitive remuneration package
Outstanding health medical plan etc.
Novibet regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
All applications will be treated with strict confidentiality.