French Customer Support Agent for Pandora in Athens
Multilingual Jobs Worldwide
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Job Overview

Ready to give a voice to people’s loves? Work with us for one of the world’s most loved jewelry brands

Every day people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people’s loves, join our team!

What your responsibilities will be :

  • Handle calls, emails and chat with a sense in French
  • Good knowledge of English language (B2+)
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • As a brand ambassador provide promotion support, being knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order, and returns, based on the policy provided through training guidelines.
  • Provide and maintain a strong, professional relationships with clients and show customer service empathy.
  • Log calls / cases from a customer into the customer relationship database, including shipping instructions.
  • Track and follow cases to ensure they closed in an efficient and timely manner.
  • Requirements

  • Native level of French
  • Great communication & soft skills, as well as problem-solving skills
  • Computer knowledge / tech savviness
  • Ability to multitask and have strong interpersonal skills.
  • Ability to work in rotating shifts and availability to work overtime when / if required.
  • Work experience in customer support will be considered as an advantage
  • Offer

  • Training by certified instructors
  • Competitive monthly salary + 2 extra salaries per year
  • Numerous benefits and discounts
  • Professional growth & development opportunities
  • Free Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Special events as well as community & social responsibility
  • Skills

    Customer Relationships Customer Service Customer Support

    Company

    Multilingual Jobs Worldwide

    Salary

    More than 1,048 € gross / year

    Entry level

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