Ready to give a voice to people’s loves? Work with us for one of the world’s most loved jewelry brands
Every day people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people’s loves, join our team!
What your responsibilities will be :
Handle calls, emails and chat with a sense in French
Good knowledge of English language (B2+)
Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
As a brand ambassador provide promotion support, being knowledgeable about current promotions and new offers.
Handle account and billing issues, along with order upselling, troubleshooting, fraud order, and returns, based on the policy provided through training guidelines.
Provide and maintain a strong, professional relationships with clients and show customer service empathy.
Log calls / cases from a customer into the customer relationship database, including shipping instructions.
Track and follow cases to ensure they closed in an efficient and timely manner.
Native level of French
Great communication & soft skills, as well as problem-solving skills
Computer knowledge / tech savviness
Ability to multitask and have strong interpersonal skills.
Ability to work in rotating shifts and availability to work overtime when / if required.
Work experience in customer support will be considered as an advantage
Training by certified instructors
Competitive monthly salary + 2 extra salaries per year
Numerous benefits and discounts
Professional growth & development opportunities
Free Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility
Customer Relationships Customer Service Customer Support
Multilingual Jobs Worldwide
More than 1,048 € gross / year