IT Service Delivery Specialist (Gaming Solutions)
Athens, Attica, Greece
πριν από 3 μέρες

About Us :

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Our aim is to establish OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities.

We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship / Graduate Programs.

Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

So what’s the challenge

The IT Service Delivery Specialist works on the definition, design and delivery of technology solutions related to the operational needs of the Betting products.

He / she enhances the efficiency of the related applications and systems and participates in the lifecycle support of Betting applications and services to ensure business objectives are met.

Your day to day will include :

  • Performing technical analysis and solution design for all related systems and applications based on sports betting business and operational needs
  • Developing technical documentation including functional specifications document and software topology, focusing on technical feasibility and accuracy
  • Coordinating and managing a collaborative relationship with vendors and internal teams (project stakeholders and business owners) for the accurate and on time delivery of projects
  • Identifying cases for the integration of IT activities related with the sports betting operation and coordinating with external & internal stakeholders for their implementation
  • Developing and implementing testing scenarios, in close collaboration with QA team and business stakeholders, to validate the accuracy of the deliverables
  • Monitoring the operational efficiency of the sports betting systems and applications and coordinating the execution of corrective or maintenance activities according to SLAs
  • Monitoring market trends, best practices and technical advancements and proposing relevant improvements and modifications to increase system performance
  • Providing application and operation support and assisting on IT Auditing and Controls
  • Developing user manuals and delivering trainings to stakeholders where required
  • What you need to succeed :

  • BSc / MSc in Computer Science, Information Systems Management or equivalent field
  • 3-5 years of working experience in a relevant position within the gaming / telcom / consulting field
  • Experience in solution design according to business needs and strategic plans
  • Strong planning, organizational and delivery skills
  • PMP / Prince2 Certifications are considered a plus
  • Analytical and conceptual thinking
  • Flexibility and ability to deliver outcomes within strict timeframes
  • Business acumen and strong planning, organizational and problem-solving skills
  • Self-motivated and achievement oriented mentality
  • Team player spirit and ability to build strong relationships at all levels
  • Excellent communication and presentation skills, oral and written, in Greek and English, both in technical and non-technical language
  • Proficient use of MS Office (Word, Excel, PowerPoint)
  • Fulfilled military obligations (for male candidates)
  • What we offer to our candidates :

  • Opportunity to work with #dynamic people full of #passion #integrity & #fun
  • Modern & award winning workplace environment
  • Competitive compensation package
  • Competencies’ & Career Development opportunities
  • Private health coverage
  • OPAP Group is an equal opportunity employer

    Does this sound like you? If yes, we would love to meet you!

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