Are you tech-savvy? Are you a fluent Finnish speaker with great communication skills?
Available Technical Support positions await you in Greece!
Our client connects customers with the world’s top brands for more than 30 years . With a team of 10.000+ employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
Take a step forward and enhance your career by working with us for the most well-known brands in the world.
What you will do :
Communicate with customers via phone, chat & e-mail
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
Log the cases on internal systems, while getting up to date with client’s products & services.
What you will bring :
Fluency in Finnish
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Good knowledge of operating systems & computer applications
Computer and mobile devices knowledge / tech savviness
Be resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Help-desk or system admin experience will be considered as an advantage
What we offer :
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth and development opportunities
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age