Finnish-speaking Technical Support Agent hired in Athens!
Nordic Jobs Worldwide
Athens, Greece
πριν από 1 μέρα
source : Europe Language Jobs

Description

Are you tech-savvy? Are you a fluent Finnish speaker with great communication skills?

Available Technical Support positions await you in Greece!

Our client connects customers with the world’s top brands for more than 30 years . With a team of 10.000+ employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

Take a step forward and enhance your career by working with us for the most well-known brands in the world.

What you will do :

  • Communicate with customers via phone, chat & e-mail
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
  • Log the cases on internal systems, while getting up to date with client’s products & services.
  • Requirements

    What you will bring :

  • Fluency in Finnish
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Good knowledge of operating systems & computer applications
  • Computer and mobile devices knowledge / tech savviness
  • Be resourceful, able to multitask
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
  • Ability to adapt and flex style according to customer personality, culture, and profile
  • Help-desk or system admin experience will be considered as an advantage
  • What we offer :

  • Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
  • Αναφορά αυτής της εργασίας
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