Remote Support Engineer
Maroussi, Athens, GR
πριν από 1 μέρα

Support Engineer

Marpoint a leading System Integrator and Satellite communication company operating mainly in the Maritime Industry is looking for a self-motivated and highly professional individual to fulfill the position of System Administrator / Support Engineer reporting to our Head of Support.

The candidate should have good knowledge of networking terminology, team working skills in order to collaborate with all teams responsible in maintaining the network platform and motivation to always learn new things

Examples of work you might undertake

  • Monitoring and inspecting network infrastructure performance
  • Organize and prepare the deployment of new installations
  • Troubleshoot networking incidents and the ability to find the right solution for complex problems
  • Document procedures and workflows
  • Engage on research and debug new feature deployments, thus requiring close collaboration with the development team
  • Talk with IT customers and assist them in better designing their onboard network solution
  • Provide support to the company’s B2B customers
  • Responsibilities

  • Customer technical support
  • Software maintenance and administration
  • Report development & support
  • Ensure that tickets are resolved efficiently and in a timely manner
  • Learn the ins and outs of the company’s proprietary software
  • Train and assist customers in using the platform and managing their systems
  • Support the Project Manager to deploy new platforms and changes when necessary
  • Requirements

  • Understanding of networking fundamentals (Routing, VLAN, VPN, etc.) The candidate should have a clear view of terminology either via written certification or from hands-on experience.
  • English oral / written
  • Basic Linux systems understanding (any flavor), the candidate should be able to operate and configure Linux systems via terminal only and understand how to set up and configure application services.
  • Good to have

  • Fluency in English oral / written Appreciated
  • Shell scripting knowledge would be beneficial, especially in automating procedures.
  • Hands-on experience of Centos Linux flavor would be appreciated, running either lab or production projects.
  • Experience with Mikrotik (routerOS) would be beneficial
  • Ansible automation
  • Benefits

  • Competitive compensation package
  • Additional Benefits
  • Remote working
  • Exceptional career opportunities
  • Αναφορά αυτής της εργασίας

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