Customer Support Representative - German language
FREE NOW
Athens
πριν από 3 μέρες

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  • Please apply in English -
  • We are looking to build a brand-new Customer Experience Hub in Athens, supporting our German market.

    The Role :

    Being a Customer support Representative is a role combining front office and back office duties for both drivers and passengers using FREE NOW.

    You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems.

    You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team.

    Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

    What you’ll be doing :

  • Deliver high-quality support via our email support platform and over the phone
  • Be a passionate advocate for riders and drivers while answering any questions that come your way
  • Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
  • Build loyalty among new users and get our early adopters to fall in love with FREE NOW all over again
  • Triage issues and escalate them when necessary
  • Cooperate with other departments to assist inside projects and resolve technical issues
  • What you need to have :

  • 1+ years of customer support / experience
  • The ability to speak, read and write German and English fluently ( C1)
  • Good problem solving and active listening skills
  • Excitement about new technologies
  • Ability to multitask and perform effectively under pressure
  • A truly positive attitude
  • Proficient skills in Microsoft Office
  • Adaptability & flexibility to work overnight shift and weekends
  • Diversity & Inclusion

    At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

    We celebrate diversity and have a clear vision : to be the place where a diverse mix of talented people want to come, stay and do their best work.

    Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

    About FREE NOW

    The FREE NOW Group is the multi service mobility joint venture from Daimler and BMW.

    It consists of the services FREE NOW (9 European markets), Beat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets).

    Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America.

    In total, more than 2.200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.

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