Senior Service Delivery Manager (Remote Greece)
Citrix Systems
Patras, Greece
πριν από 3 μέρες

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

As a Service Delivery Manager, you will be part of the Service Delivery Management team which will act as the primary interface between our customers & field teams and engineering.

You will be responsible for working with each Cloud service team to ensure acceptance criteria around the trust framework as well as manage the feedback loop with customers and field teams.

We need you to :

  • Manage Service delivery, ensuring defined acceptance criteria has been met
  • Align release roadmaps and highlight risks & field concerns
  • Optimize pre-sales engagement including POC / trial process, RFEs, competitive etc.
  • Track strategic Cloud deals and ensure cross-functional alignment
  • Engage with customers to ensure delivery meets customer expectations
  • Drive customer communication outages, RCA, events, whitepapers, etc.
  • Maintain business summary (sales / usage projections, renewability, supportability, etc.) for Cloud services and present in Engineering QBRs
  • Participate and present at customer and partner-facing events
  • About you :

    You have a passion for providing excellent customer service in a technology field with strong interpersonal, communication, and collaboration skills.

    You have experience in incubating, refining, and measuring service delivery processes. You enjoy research that leads to data-driven decisions, working cross-functionally to have a broader, more comprehensive view of services and processes.

    You will be successful in this role if you :

  • Strive to make Engineering teams successful while adhering to strict quality standards
  • Have the ability to manage several concurrent projects and initiatives
  • Understand Cloud deployments, high-level architecture, and common terminology
  • Take a customer-first mindset to drive the release process
  • Are comfortable sharing tough news based on data driven evidence
  • Possess strong project management skills in an extremely fast-paced environment
  • Have analytical skills with ability to interpret and present information from numerous sources
  • Bonus points for :

  • Industry experience managing service delivery for Cloud services
  • Prior experience in a customer-facing field role
  • Experience in building third party partnerships with mutually beneficial goals
  • What you’re looking for :

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

    If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.

    Functional Area :

    Technical Program Management

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