Your main accountabilities :
Ensure that all guests are always greeted to emphasize on personalized service
Undertake check-in and check-out transactions following the standards analyzed by the departmental operational manual
Be fully aware of all reservations procedure and ensure that all relevant information is kept in Opera
Answer telephone calls, handle complaints, arrivals, departures, prepare relevant reports and rest functions
Undertake all relevant account duties including taking payments, reconciling accounts, preparing bills and carrying out the end of the day closure procedure
Liaise with other departments on front office matters (e.g. reservations, housekeeping, maintenance and more)
Keep the logbook updated and ensure a fully detailed shift handover
Your main qualifications / skills :
Proven experience as Night Auditor preferably in a 5* luxury hotel
Degree / Diploma in Hospitality / Tourism or Accounting would be a plus
Knowledge of Hospitality Software (Opera, Fidelio, Protel)
Fluency in English
Good command of a second language (Russian, French, German) would be a plus
Enthusiastic, communicative and self-motivated personality eager to learn
What we offer
General hospitality & departmental trainings
Single or shared accommodation, Full board meals
Free daily transportation to work
Career development opportunities in one of the world’s top awarded and developing companies
If this looks like the right job for you, send your CV and join our growing team!
We are an equal opportunities employer. All applications will be considered as confidential.
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