Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure.
Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness.
The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model.
With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work.
Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions.
Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.
This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment.
Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.
Why Patients Need You
Pfizer’s Colleague / HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.
In this position, you are responsible for executing flawlessly HR operational tasks while following documented global, regional and country-specific processes and procedures specially for countries located in the European region, Africa and the Middle East, making work easier and faster, so we can deliver breakthroughs that change patients’ lives.
What you will achieve
Execute flawlessly a variety of HR operational tasks including HR reporting, administering compensation & benefits, processing data corrections and pay impacting transactions in our Human Resources Information Systems) following documented regional, global and country-specific processes and procedures while delivering a positive employee experience
Provide real-time support for escalated inquiries / transactions via case management tool
Liaise with other HR, Digital and Payroll colleagues to seek guidance and / or input that will help in timely resolution of inquiries driving a positive colleague experience
Provide feedback on procedures with a continuous improvement mindset
Bachelor of Administration or Human Resources or related field
At least 2 years of experience, preferably in a HR Shared Services / HR Operations / centralized customer service environment
Organizes own work to meet project task deadlines in a fast-paced environment
Proven ability to follow process with high attention to detail and adjusts to constantly changing priorities
Strong customer focus mindset and cross-cultural agility
Experience working with a case management tool
Excellent verbal and written communication skills in English and Dutch language required. Secondary language of German or French preferred.
Nice to have
Experience working with Workday or comparable Human Capital Management system and MS Office (Excel & Word) preferred
Ability to speak multiple languages is a plus
Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values : courage, joy, equity and excellence.
Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.
Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve.
Together, we continue to build a culture that encourages, supports and empowers our employees.