Microsoft Enterprise Consultant for Hebrew Support
Teleperformance Greece
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Description

Are you a fluent Hebrew

speaker? This is your chance to work in our Microsoft Business Customers support team!

Teleperformance Greece

connects customers with the world’s top brands for

more than 30 years

With a team of 10.000+ employees from 109+ nationalities, we proudly represent the leading global businesses.

Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts!

If you have

2-3 years helpdesk or system admin experience

Hebrew

speaker, this is your chance to join the Microsoft Business Customers support team!

What you will do :

Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience

Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.

Answer Microsoft Business Customers’ inquiries and troubleshoot technical issues that they face

Maintain high customer satisfaction

Log the cases on internal systems, while getting up to date with Microsoft products & services.

Requirements

What you will bring :

Hebrew

Very good communication skills in English

Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills

Solid Science, Math, Engineering, or Computer science background

2-3 years helpdesk or system admin experience with exposure to medium to large businesses

Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.

Ability to speak and write clearly

Ability to adapt and flex style according to customer personality, culture, and profile

Empathy and a passion for customer service, solid team, and collaboration skills, work independently with limited supervision

Technical knowledge and experience :

Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams.

Acknowledged certifications like MCSE or Cisco certifications will be considered as an advantage

What we offer :

  • Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • A great bring-your-friend referral program
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Be yourself and advance

    This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

    Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

    Extra info

    Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.

    At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!

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