As a customer service specialist in this project, your daily responsibilities will include : Provide the highest level of support to our customers via phone and email on a range of issuesGive accurate, valid and complete information by using the right proceduresBe the owner of the customer query and ensure a timely resolution and responseBuild meaningful relationships, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate an amazing customer experience that people value and we are proud ofBe responsible to follow the direction of the management and provide feedback
Native or proficient level of French (C2)Intermediate level of English (at least B2) both verbal and writtenStrong communication skills with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem-solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for GreeceBe a local candidate or willing to relocate to historic Athens, Greece
Sunday 10 : 00-18 : 00Salary French : 1050 gross (950 + 100 language allowance)Performance bonus : Up to 10% according to your performance and KPI’s per month after the first 3 months (to be paid on the 4th month)Private Medical insurance (Generali) from the Hire date5 euros per working day (Up Hellas Card)First 2 months 100% office based, then W H possibility depending on the performanceBe bold.
Be you. Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
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