German Senior Advisor for Computer Technology Company - Athens, Greece
Sitel
Athens, Athens, GR
πριν από 6 μέρες

Learn, Lead & Grow. #SitelGreece

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation and data-driven analytics with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Come and work with us.

Do you want to work with a great computer technology company?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the historic Athens?

So we have the perfect opportunity for you!

Your future project : join our German Senior Customer Support team.

Our client is a Computer Technology Company which provides end-to-end technology solutions and digital transformation accelerators.

As a senior customer service specialist in this project, your daily responsibilities will include :

  • Being part of a team specialized in offering support through telephone, email, chat, social media and remote diagnostic
  • Act as a product and processes expert, supporting the team manager as a floorwalker, trainer for refresher sessions and attrition replacement
  • Be a point of contact for any updates coming from the client and communicate them to the team
  • Provide analysis of data & root cause
  • Participating in weekly & monthly business reviews
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
  • Maximize your experience.

    To succeed in the role, you will need to have :

  • Native or proficient level of German (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Ability to work with procedural guidelines to ensure a complete solution to their technical or service questions
  • Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece
  • Gain stability, expand possibilities.

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Very competitive wages and stability
  • Private healthcare & dental insurance
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
  • Be bold. Be you.

    Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

    You choose where you want to go; we help you get there!

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