IT Support Specialist
Beat
Athens, Greece
πριν από 4 μέρες

About the role

Being an IT Specialist at BEAT is all about helping and supporting us in our computer related needs and improving our technological environment.

You will have the opportunity to propose technical enhancements and gain experience over your daily tasks management. You’ll be providing exceptional support, ensuring that technological issues are resolved promptly and efficiently.

What you’ll be doing :

  • Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support tools
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check corporate hardware (laptops / desktops, VOIP devices, Network Access Points etc.) to ensure functionality
  • Onboarding & Off-boarding across all systems (variety of Saas Apps, OneLogin SSO, G Suite, JIra are the main keywords)
  • Assist with IT related setup and training of new employees
  • Ensure security and privacy of networks and computer systems according to company policies
  • Perform timely workstation hardware and software upgrades as required
  • Maintain inventory of all equipment, software and software licenses
  • Responding to client support queries via our ticketing system and providing support in person, over the phone, or via remote-access.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Writing training manuals and keeping our Knowledge base updated.
  • 80% ticket based work and helpdesk capacity, 20% Sys admin and project management (network, VOIP / VC, project management around tools and services - configuration, maintenance, Upgrades)
  • What you’ll need to have :

  • Bachelor Degree in IT
  • 3 to 5 years experience that includes IT help-desk experience and system management software / tools experience, in a mixed physical and virtual desktop environment
  • Must be able to lift some weight and be mobile as we have multiple offices in each country.
  • Excitement about new technologies, love for the internet and the web-based productivity services
  • Excellent diagnostic and problem-solving skills
  • Great comfort when using MacOS, Windows, basic knowledge of Linux would be nice
  • Outstanding organizational and time-management skills, you will be managing your own tasks and time, you need to be efficient.
  • Medium / advanced understanding of Saas apps, at least our main ones : Jira, G-Suite, OneLogin, Mosyle (MacOS) / Intune (Windows) MDM, Office365 / Azure, Zoom
  • Good knowledge of System and End user security and data privacy principles
  • Great verbal and written communication skills in English
  • Ability to integrate and work in multicultural teams
  • Self-motivated achiever who gains satisfaction from providing excellent service experience
  • Must be available to work on weekend shifts and evenings when required for on call duties
  • You have participated in implementing Saas apps and understand the challenges of setting up services for other teams or departments.
  • What’s in it for you :

  • Competitive salary and annual bonus plan
  • Breakfast, high quality daily lunch at low cost, fruit and snacks all day long.
  • Private health insurance plan
  • An extra day off during your birthday month
  • Beat rides-travel in our city for free, at the tap of a button
  • Work from our amazing office in Athens or at home - we’ve moved to hybrid working, with an empathetic work culture. What does this mean?
  • We trust you own it and get it done wherever you are!

  • Annual training budget for personal development
  • Access to LinkedIn Learning courses
  • BEAT Enrichment days to focus on your development
  • A great opportunity to grow and work with a fast growing and progressive team. Being part of an environment that gives employees room to grow, autonomy and mentoring.
  • An amazing, supportive, collaborative and humble company culture!
  • Please submit your resume in English.

    Diversity fuels the spirit and innovation at Beat. Our commitment to inclusion without regard for race, ethnicity, gender, gender identity, disability, age, religion, LGBTQ+ and experience drives us forward everyday.

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