Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses : since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects.
An independent family house that pursues its French artisan tradition : Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 15.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country and the one in Greece.
The Store Manager of Athens’ store is in charge of all the aspects of the boutique, in line with the commercial strategy approved by the management of Hermès, including supervising the staff members in all of their activities (coaching, training and assisting them in achieving sales objectives);
demonstrating an active management presence on the sales floor, modelling exception al service and ensuring all team members embody the Hermès spirit.
achieving sales objectives, setting an example to the team by acting as the first ambassador to customers;
checking the presentation and appearance of the store in line with the brand’s representation criteria;
offering an excellent after-sales service;
surveying the competitor’s projects or events.
People Management and development
coordinating and motivating the team to provide a consistent level of service to customers, and ensure consistent relations with certain customers (VIPs, regular customers, etc.);
participating in the recruiting process, integrating and training sales staff in terms of product, customer service and the art of selling Hermès products;
organizing tasks for each team member, fixing objectives, assessing the results of the sales team and involving them in a continuous process of performance improvement and career development;
ensuring the respect of law and company policies, even in the area of health and safety of the store and team.
with the support of Retail Merchandising Office, preparing and making purchases at the bi-annual presentation of collections.
drawing up and monitoring the budget in cooperation with the Retail Director;
achievement of objectives fixed within the framework of the operating account;
ensuring the control of all the activities in terms of Stock Management, Merchandising, After Sales Service, Sales administration and Internal control, in line with the internal rules and procedures.
Communications and public relations :
representing the Hermès name to existing and potential customers;
acting as the Hermès Ambassador to the customers and every other person that can interact with Hermès;
compiling an accurate customer database and updating it permanently;
proposing store promotional activities and customer service practices.
The ideal candidate must have :
tertiary educated and experienced Manager with a proven number of years of management experience and a strong sense of customer service;
used to performing a Brand Ambassador style role as well as demonstrating the skills and experience of a leading retail manager in a luxury environment;
good communication and networking skills, able to build good professional working relationships demonstrating the ability to work across cultures;
proactive, results-driven individual, demonstrating initiative and commercial creativity;
well organized with an ability to think multi dimensionally;
strong business sense with solid analytical skills;
hands on computer knowledge of MS office and excellent digital skills;
excellent spoken and written Greek and English. French is a plus;
an appreciation of the style and elegance of the house reflecting this in personal presentation.