Job OverviewIs technology running in your veins? This is your chance to be part of our Microsoft Technical Support Engineers team! Teleperformance Greece connects customers with the world’s top brands for more than 30 years, proudly representing the leading global businesses.
Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts!If you have 2-3 years helpdesk or system admin experience and you are a fluent Italian speaker, this is your chance to join the Microsoft Technical Support Engineers team! What you will do :
Answer Microsoft Business Customers’ inquiries and troubleshoot technical issues that they face
Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
Log the cases on internal systems, while getting up to date with Microsoft products & services.
Handle and respond to Business Customer inquiries received via multiple communication channels
Provide complex technical assistance to Business Customers; identifying and driving program efficiency across multiple billing platforms.
Maintain solid Business relationships by handling their questions and concerns with speed and professionalism
Investigate the root cause of an issue, provide solution and maintain high customer satisfaction
What you will bring :
Fluency in Italian (native level)
Excellent communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Solid Science, Math, Engineering, or Computer science background
2-3 years helpdesk or system admin experience with exposure to medium to large businesses
Experience with Microsoft Office products required
Business Client support or service experience for B2B roles, Business Client support or service experience for B2C roles
Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.
Technical knowledge and experience : Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams.
Ability to adapt and flex style according to customer personality, culture, and profile
Acknowledged certifications like MCSE or Cisco will be considered as an advantage
What we offer :
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
Competitive monthly salary + 2 extra salaries per year
Monthly Productivity Bonus
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Thinking about relocating and wondering about cost of living in Greece? Get an idea here :
Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network.
No wonder Greece is a popular destination for tourists and expats alike.