Clinical Sales Representative (CSR) provides clinical support to assigned accounts, jointly with the Executive Account Manager (EAM) and directed by the Region Sales Manager.
The primary role of the CSR is to maintain market share at BSC accounts by delivering excellent product in-servicing, product evaluations, and continuous procedural education
Supported by EAM, contributes to the development of annual strategic plan by providing RSM, NSM and Marketing with detailed business intelligence for accounts in scope (e.
g. market size and potential, market / products trends, business opportunities, competitive landscape, updated clinical and economic stakeholders).
Account planning & customer relationships management
Ensures account information are timely updated into systems, as directed by the EAM.
Supports EAM in understanding account’s unmet needs and expectations to facilitate account strategy and plans development.
Establishes relationships with Physicians, Nurses, Technicians, Materials Management, Hospital Administration, and Infection Control.
Develops and enhances account relationships through product demonstrations, educational programs, product in-services, procedural observation, and problem resolution.
Identifies, manages and reports to EAM / RSM sales opportunity deriving from clinical support; consequently, supports EAM and RSM in clinical selling based on clinical support information provided.
Attends and actively participates in customer, company and industry sponsored events and meetings
Tender / negotiation management
Based on clinical support, supports EAM in gathering information about next tenders and negotiation opportunities.
Deal design & pricing
Executes Sales Cloud tasks assigned by the EAM representing agreed strategy and tactics, attends and participates in periodic meetings to update on status.
Post-sale management and future growth
Develops and implements a proactive plan that involves service support, with Regional Sales Manager and team members, to increase the quality of service to customers.
Performs procedural training, provides clinical support and therapy development and consequently manages clinical evaluation, with EAM support, to deliver excellent product in-servicing and product evaluations and ultimately secure BSC market share.
Performs periodic update with respective Sales Force and Commercial Contracting organization.
Experience / background of working in a sales environment
Fluency in English and Greek
Have a driven, motivated, ambitious and Customer focused mentality
Medical Device experience is ideal, but not essential
Clinical, NHS or Endoscopy experience preferred
Good communication skills - internal and external relationship builder
Be flexible in travelling - visits to Customer sites on territory
Be willing to learn and teach others
Be flexible to work with new technology and have a willingness to learn.