Description
Do you speak Portuguese fluently?Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic &
multicultural team and let your new journey begin in Athens!Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career!Don’t wait any longer, apply now!!What you will need to do : Act as the first point of contact for all the Portuguese -speaking customersIdentify and assess customers’ needs to achieve satisfactionProvide software troubleshooting for mobile devices (mobile phones, tablets &
more)Assist customers to manage / secure their account & passwordsResolve customers’ online store post-sales requestsDeliver high quality supportManage large amounts of incoming calls &
emailsBuild sustainable relationships and trust with customer accountsHandle customer complaints, provide appropriate solutions
Requirements
The must have, in order to be our Portuguese speaker Customer Support Specialist are : Native-level or near-native level in Portuguese language, along with good English skillsTech savvy, curious and problem-solving acumenFamiliar with iOS and / or MacOS, or comparable technology, is preferredAble to identify technical issues and suggest immediate solutions to clientsProvide systematic assistance to customers in a communicative mannerHigh School Diploma holderFlexible to work night shifts / weekend shifts (if applicable)Active listenersPrior customer support experience would be an advantage
Offer
As a Portuguese Customer Support Specialist, you will receive : Excellent salary14 salariesPerformance-based bonusFirst-class ongoing training and developmentCareer development opportunitiesRelocation package in case you reside outside of GreeceMulticultural and modern working environmentEmployee relations team to assist you with integrating the Greek lifestyle &
cultureOnly CVs in English will be reviewed
