AkzoNobel is the world's largest coatings company, with leading market positions and brands in countries around the world.
AkzoNobel Greece, within the scope of expanding its activities, is now hiring :
Customer Service Representative
based at Kryoneri Attikis
Position summary :
To Ensure high level of customer satisfaction and organic business growth by working as the conduit between customers, sales team and across the organization.
To this end the right candidate should collaborate with the sales team, supply chain and the customers to understand / support their needs to continuously improve service.
Position’s candidates should be able to act successfully upon the following main responsibilities :
Register and confirm customer orders, until delivery
Collaborate daily with 3PL for on time order deliveries
Register DNs and issue invoices & relevant order documentation
Actively contribute to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements
Provide information and documentation to customers with a high degree of focus on quality and consistency.
Maintain and update customer price list and relevant CRM / ERP databases.
Participate in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.
Support supply chain in stock optimization, proactively put in place active selling actions, and solve logistics issues.
Support the Sales teams in CRM sales pipeline management to achieve the target and give proper input to IBP cycle.
Act as point of contact between internal teams and the customer.
Receive, review and respond to (or escalates) the various requirements coming from customers, and act as first-line helpdesk actively contributing to solution creation.
Provide information to customers regarding general information about product availability, point of purchase, next port information, etc.
Collaborate with the Marketing and Technical teams to ensure that Customer and market needs are communicated internally.
Make proposals for improvements on work processes.
Adheres to all applicable corporate as well as site policies / procedures with regard to personal conduct / HS&E standards and acts in compliance with all regulations
Core Competences / Skills and Professional Experience :
1-3 years of experience in customer service ideally in B2B environment
Strong client-facing and communication skills
Problem- solving ability
Able to build and maintain strong relationships from a remote position without direct physical interaction.
Continuous improvement mindset
Main educational / training qualifications
University degree in Engineering-Technical field with / or Economics background
MS Office very good command, being familiar with ERP systems (SAP knowledge will be considered an asset)
Fluent in English both in oral and written form
The Company offer :
Excellent working environment
Opportunities to grow within multinational and diverse environment