Adecco HR is the global leader in HR services, certified in Greece with ISO 9001 : 2015 in the field of search and selection services and temporary placement.
Adecco is currently seeking, on behalf of its client, a multinational well-known Technology company, a dynamic professional to cover the following position :
Corporate Technical Support Engineer
Troubleshoot and resolve customer technical issues which arise after service activation
Perform all required actions in order to support Converged Telephony and Legacy Services to customer, doing also all Vodafone internal coordination activities that follow the troubleshooting process.
Organize field technician visits to customer premises in order to perform all appropriate actions.
Perform Services proactive Monitoring and run health checks
Send technical incident reports to Business customers
Ensures pricing strategy implementation and balance between customers’ clusters and countries
Required degree TEI / AEI in telecommunications, electronics and computing
At least 3 years of experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions)
Good command of English Language
Must have Cisco certifications (CCNA, CCNP, etc)
Technical knowledge of Transmission / Transport, IP Networks and Cisco configuration
Very good organizational, analytical and interpersonal skills
Very good interpersonal skills
Logical approach to problem solving and self-motivation
Ability to retain knowledge and crossmatch new problems with previous ones (Problem-solving skills)
Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators.
Thorough knowledge, end to end, of fixed voice / Internet telecommunication network operation
Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
The Company Offers
Competitive remuneration package
Opportunities for further development in a multinational organization
Friendly, healthy and challenging working environment
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
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All applications are considered as strictly confidential.