Corporate Technical Support Engineer
Adecco HR
Αθήνα
πριν από 2 μέρες
source : Careernet.gr

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001 : 2015 in the field of search and selection services and temporary placement.

Adecco is currently seeking, on behalf of its client, a multinational well-known Technology company, a dynamic professional to cover the following position :

Corporate Technical Support Engineer

Job Description

  • Troubleshoot and resolve customer technical issues which arise after service activation
  • Perform all required actions in order to support Converged Telephony and Legacy Services to customer, doing also all Vodafone internal coordination activities that follow the troubleshooting process.
  • Organize field technician visits to customer premises in order to perform all appropriate actions.
  • Perform Services proactive Monitoring and run health checks
  • Send technical incident reports to Business customers
  • Ensures pricing strategy implementation and balance between customers’ clusters and countries
  • Candidates Profile

  • Required degree TEI / AEI in telecommunications, electronics and computing
  • At least 3 years of experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions)
  • Good command of English Language
  • Must have Cisco certifications (CCNA, CCNP, etc)
  • Technical knowledge of Transmission / Transport, IP Networks and Cisco configuration
  • Very good organizational, analytical and interpersonal skills
  • Very good interpersonal skills
  • Logical approach to problem solving and self-motivation
  • Ability to retain knowledge and crossmatch new problems with previous ones (Problem-solving skills)
  • Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators.
  • Thorough knowledge, end to end, of fixed voice / Internet telecommunication network operation
  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
  • The Company Offers

  • Competitive remuneration package
  • Opportunities for further development in a multinational organization
  • Friendly, healthy and challenging working environment
  • After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

    For more job openings please visit our website and register your CV in our database to be eligible for current or future job openings.

    It is highly recommended to use Google Chrome when registering your CV in the Adecco database .

    All applications are considered as strictly confidential.

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