Description
We currently have a vacancy position for an ambitious and highly motivated experienced IT Service / Operations Manager. The successful candidate will be working at the premises of the company in Athens, with onsite missions at client premises in Europe.
Your Tasks :
Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects;
Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way;
Overall responsibility for IT Facilities Management within the company’s data centre or external (client premises, private / government cloud);
Ensure compliance of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company facing) and external (client facing);
Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfilment;
Cooperate with the company’s development teams for implementing ITIL processes within the products’ design;
Utilize Service Management tools and create reports on the operational status and activities pertaining to operations;
Resolve conflicts and remove obstacles that occur.
Requirements
University degree in an IT related field;
ITIL Foundation Certification or higher;
Excellent command of the English language.
At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state of the art tools from a senior position;
Experience with IT-Projects based on Agile procedure;
Experience with continuously building, deploying, and updating software and environments in an agile framework;
Experience in the use of ITIL compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage or equivalent.
Knowledge and / or experience in some of the following will be considered an asset :
Familiarity with and / or DevOps certification;
Certification in Agile Methodologies;
Certification in PM Methodologies;
More than 10 years of IT Service / Operations manager experience.
Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English quoting reference : TSOM / 10 / 20
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.
