Senior Application Delivery Engineer
ADB SAFEGATE
Athens, Greece
πριν από 5 μέρες

Senior Application Delivery Engineer

Location : Greece

ADB SAFEGATE Airport Systems is a provider of software and services to over 120 airports, enabling them to improve operational performance and deliver total airport management to its customers.

Half of the people who fly each year are serviced by airports that rely on our software platforms.

The Senior Application Delivery Engineer operates at a Level 3 technical standard within the Application Delivery team, helping to deliver and support products and specialist software services offered by ADB SAFEGATE Airport Systems.

Over the next year we have work to deliver projects at airports in the Middle East, China, Latin America, Europe and North America, and this role requires someone with the same global outlook as we have.

The role offers exciting opportunities for travel to work on-site at these airports around the world. You will be working on, and have involvement in projects within the business, ranging from a few days long to a few months.

You will be responsible for building and configuring operating environments, to a specification designed, approved and released by our Development Engineering team, before testing and deploying onto customer environments (cloud or on-premise).

You will help support needs from within the business; including, pre-sales opportunities as guided by our product owners or bids team, but primarily focusing on both project phase deployment and delivery requirements as led by our project managers, and service support phase needs, as reported through our global service desk.

The role has the prospect for personal development with the opportunity to become an expert in our core technology offerings.

As a senior role within the team, you will demonstrate leadership, mentoring and coaching qualities; providing guidance, support and training to the rest of the team.

DUTIES AND RESPONSIBILITIES

  • Deliver high end professional services to our customers and key stakeholders; including : fulfilment of project tasks technical escalations emanating from our Global support team collaboration with other business units to help progress new bid proposals contribute to design authority best practice principles
  • Where selected, take the lead in newly formed project squads. You will help coordinate and contribute to the completion of delivery tasks;
  • including, taking a new build from Release Management, configuring it to a specification approved by Solution Architects, testing in the factory, deploying to site, helping to test onsite and progress towards the cutover into live support

  • Triage trouble tickets and provide technical escalation to issues raised by existing customers on ADB SAFEGATE Airport Systems’ Application Software, progressing to their logical and technical conclusion;
  • either by resolution or by escalation; either via a 3rd party, or to internal development resolver group

  • Help maintain resolution SLA performance management, positively influencing stakeholders and third parties that make up those end-to-end services
  • To lead root cause analysis investigations within Problem Management for ADB SAFEGATE Airport Systems Application Software
  • To work in accordance with the ADB SAFEGATE Airport Systems’ Change, Configuration and Release framework, to ensure that all new software follows the correct processes prior to release
  • Work with Project Managers / Service Delivery Managers to meet the commitments of ADB SAFEGATE Airport Systems; building high quality relationships with our customers
  • Demonstrate a robust and consistent approach to content management; ensure the knowledge base is updated to reflect any changes in the reporting of known errors, workarounds and customer data
  • Assist with routine maintenance / security patching tasks for COTS software falling under the scope of delivery, ensuring that operating environments remain safe and secure
  • Provide and review work estimates (ensuring accuracy), and tracking changes against these estimates
  • Understand and utilize software source configuration control as best practice, using every precautionary measure to minimize bugs when issuing releases;
  • compiling and testing thoroughly

  • Guide and mentor lesser experienced members of the team, and assist with system updates / planned maintenance on remote systems, as required
  • Build knowledge from global trends in hardware and software incidents and problems, and to make that knowledge easily accessible within the Business, through various forums
  • Be able to self-manage and plan to meet agreed deadlines, as well as build and maintain strong customer relationships, knowing when and how to escalate matters where necessary
  • Influence and advise internal and external Customers, at all Management levels, regarding the availability and functionality of services and systems
  • Performance evaluation reporting, highlighting concerns and overseeing their resolution.
  • Assist with the continual improvement of Airport Systems processes and their application
  • SKILLS / EXPERIENCE

    Essential proven working experience of :

  • Intermediate (or advanced) - Oracle database server
  • Intermediate (or advanced) - PL / SQL
  • Intermediate (or advanced) - UNIX / LINUX (RedHat)
  • UNIX Scripting
  • Desirable :

  • Awareness of XML syntax. REST and JSON APIs
  • Awareness of C, NodeJS and JavaScript programming language
  • MQ / ESB concept awareness
  • MongoDB awareness
  • A degree in Computer Software / Systems Engineering, Computer Science or equivalent experience
  • PERSONAL ATTRIBUTES

  • Inquisitive nature
  • Good organizational, planning and estimation skills; with the ability to multi-task and manage own time effectively
  • Open, transparent and able to respond positively to issues and actively seek solutions, as necessary
  • Excellent attention to detail, with an aptitude to document activity for others to learn from
  • Willingness to make and take decisions in a timely and confident manner
  • Strong comprehension and lateral thinking skills
  • Excellent verbal and written communication skills
  • Ability to communicate and influence at multiple levels within the Business
  • Open to giving and receiving constructive feedback and coaching as a matter of course
  • A calm and patient manner that instils confidence in those around you
  • Αναφορά αυτής της εργασίας
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