CX Data Scientist
Vodafone
Athens, 46830, GRC
πριν από 4 μέρες

Role purpose :

CX Data Scientist mission is to enhance our CX intelligence, through advanced statistical and big data models with ultimate purpose to de-average our CX execution strategy.

Key accountabilities and decision ownership :

  • Develops models, analyzes & interprets data to unveil trends and patterns so as to uncover opportunities.
  • Form hypotheses and validate. A / B test newly developed solutions and compare them with legacy approaches.
  • Develops NPS propensity modelling & spot triggers (detractor>
  • promoter).

  • Facilitates the development of CX big data models alongside Big Data CoE.
  • Delivers low level modelling of effort vs. impact analysis and defines prioritized map with CX Programme Manager & BPs.
  • Core competencies, knowledge and experience :

  • Have a keen eye for detail, prompt problem solving capability and self-motivation.
  • Experience in advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.).
  • Eager to introduce innovative practices and ideas
  • Stakeholder management skills.
  • Qualifications and skills :

  • Master's degree in Statistics, Applied Mathematics, Computer Science, Economics or other relevant field
  • Proven experience using statistical computer languages (R, Python, etc.) to manipulate data & draw insights from large data sets. Building statistical models
  • Great knowledge of a variety of machine learning techniques and experience working with Artificial Intelligence libraries.
  • Hands-on experience with Google Cloud and Apache Spark will be considered a plus.
  • Good oral and written English communication skills
  • What's in it for you :

  • Hybrid way of Working
  • Competitive salary
  • Private Health & Medical Insurance
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work
  • LI-Hybrid #Vodafonespirit #Togetherwecan

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