MS Exchange Engineer
Fujitsu Technology Solutions Sp. z o.o.
Athens, Greece
πριν από 3 μέρες
source : Just Join IT

MS Exchange (advanced)

About the job

As a MS Exchange Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Exchange Online, Office365, Microsoft Lync / Skype for Business and other infrastructural components.

You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Department.

Responsibilities :

  • Technical Capability. Works within a team on technical queries relating to customer specific problems.
  • Tools Mastery. Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
  • Process. Follows established processes / procedures, recommends improvements as appropriate to resolve enquiries, issues or problems.
  • Documents actions taken for continuous service improvement .

  • Problem Solving. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround.
  • Escalates and / or gains support where necessary to resolve the problem.

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.
  • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements.
  • Advises superiors on latest trends / technologies and approaches to avoid foreseeable problems.

    Skills Sought :

  • General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online
  • Must be able to understand scripts (Powershell)
  • Verbal and written English on communicative level
  • Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
  • Awareness of ITIL best practices and ITSM Tool(s) will be an asset
  • Excellent approach to Business Model and working under SLA Requirements
  • Strong Customer Relationship able to establish quick working relationships with customer
  • Drive and determination for technologies and services
  • Working well under time pressure
  • Ability to prioritize tasks based on business requirements.
  • Flexible Team Working team player, upgrades during OOH hours

    We are offering :

  • MyBenefit platform
  • Private medical healthcare
  • Sport cards
  • Lunch benefits and discounts
  • Group insurance
  • Glasses refund
  • Awards
  • Holiday allowance Wczasy pod gruszą
  • Virtual Trainers Team
  • SABA free of any charge learning platform with e-learning, e-books, courses, and educational materials
  • Introduce a friend
  • 2 happy hours per month
  • Αναφορά αυτής της εργασίας

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