Technical Support Specialist

GeeksForLess Inc.

Athens, Greece

πριν από 1 μέρα

source : Just Join IT

Responsibilities :

Email / Tickets processing, testing and troubleshooting according to provided documentation and training;

Dispatching tickets to various functional customer’s teams;

Ongoing learning and staying up-to-date on all relevant products and technologies;

Providing Support for the customers;

Provide Support for other products;

Proactively identify issues that may affect customers and escalate them for resolution.

Requirements :

Strong written and verbal English skills;

Business communication and soft skills;

Understanding of networking and security software and hardware;

Basic understanding of : DNS, SMTP, Anti-Spam and Anti-Malware solutions;

Understanding of networking concepts and protocols;

Knowledge of security principles and best practices;

Programming or scripting experience is a plus;

Experience in service desk or tech support is a plus;

Higher education degree in Information Technology or similar vocational education is a plus (students who are finishing education are also welcome).

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