Technical Support Specialist
GeeksForLess Inc.
Athens, Greece
πριν από 1 μέρα
source : Just Join IT

Responsibilities :

  • Email / Tickets processing, testing and troubleshooting according to provided documentation and training;
  • Dispatching tickets to various functional customer’s teams;
  • Ongoing learning and staying up-to-date on all relevant products and technologies;
  • Providing Support for the customers;
  • Provide Support for other products;
  • Proactively identify issues that may affect customers and escalate them for resolution.
  • Requirements :

  • Strong written and verbal English skills;
  • Business communication and soft skills;
  • Understanding of networking and security software and hardware;
  • Basic understanding of : DNS, SMTP, Anti-Spam and Anti-Malware solutions;
  • Understanding of networking concepts and protocols;
  • Knowledge of security principles and best practices;
  • Programming or scripting experience is a plus;
  • Experience in service desk or tech support is a plus;
  • Higher education degree in Information Technology or similar vocational education is a plus (students who are finishing education are also welcome).
  • Αναφορά αυτής της εργασίας

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