As a member of the Contact Center Team in Viva Wallet, you will be responsible for the everyday nurturing and support of clients by providing first level support for the Viva Wallet products / services with the objective of smooth operation and increased usage of the service through inbound chat and incoming interactions.
What we offer :
A competitive salary (based upon your super skills and experience)
A full-time contract
Annual bonus, upon performance
A smooth onboarding and continuous training on products and new systems
A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
A chance to grow within a fast-moving European Fintech Company
An location accessible by metro (metro of Kerameikos / Metaksourgeio)
Because we are the first European entirely cloud-based neobank using Microsoft Azure with branches in 23 countries in Europe.
Our mission is to change how businesses pay and get paid.
Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes.
Learn more about us here : Viva Wallet (vivawallet.com) : Overview LinkedIn
What will you do :
Respond to customers via Live Chat to assist them in everyday issues about using Viva Wallet services and products.
Handle concurrent written interactions with customers in a manner and comprehensive way, in order to achieve the predefined SLAs.
Support customers also via calls, in order to provide information regarding inquires customer has raised.
Handle customer’s communication polite, with a professional way and be always customer oriented.
Provide daily support and consult clients on best practices about their business;
Ensure client’s inquiries and / or complaints are addressed promptly and courteously;
Understand customer issues and assist them to make better use of the service, thus increasing usage.
Build rapport and business relationship by asking the right questions to get a clear idea of the customer needs.
Undertake all relevant training and refresh training as relevant to your role.
Promote a team spirit and be able to learn from your colleagues
Who you are :
To be considered you should have :
PC proficiency including MS Excel and MS Word
Excellent verbal and written communication skills
Excellent use of English and Greek, written and oral
Excellent problem solving and troubleshooting skills
Ability to work effectively as part of a team
Ability to multi-task and handle different systems
Customer care experience, preferably in the Banking or / and Cards Terminals industry
If you share our passion and our culture excites you, here is your opportunity to become a genuine ’Viva Wallet’’ ambassador! You are only a ’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!