On behalf of our client in beautiful Athens, we are looking for dedicated and driven German speaking Customer Support Agents! Interested? Let us know!
As a customer service specialist in this project, your daily responsibilities will include :
About Athens :
Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast.
Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora.
Being part of a team specialized in offering support through written and phone communication.
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
Facilitate resolution for consumers issue and log the information into the consumers account.
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Basic computer skills as well as MS office. Advance usage of computer software such us Adobe, Data Bases, CRM. Ability to troubleshoot and find the solution independently Specific :
Awareness of GPS system / localization technology
Interest in automotive industry ( especially trucks) and ability to characterize fuel consumption influences
Experience in logistics / supply chain is a strong advantage Missing data in the system (GPS location, drivers data, scheduled maintenance, fuel consumption etc. )
Incorrect data in the system (GPS location, drivers data, scheduled maintenance, fuel consumption etc. )
Malfunction of the Fleetboard services (localization, truck data, driver performance, etc. )
On offer to the sucessful candidate :
Competitive salary package, including monthly bonuses
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment. A large team of like minded expats!
We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Berlin, Bulgaria, Malta, and many more!!
We offer a 250 euro refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.