ref. PSM 01.19)
Neurosoft S.A. , is a leading software, networking, information security and ICT services provider in financial, telecommunication, transportation, utilities, Gaming and government sectors, providing solutions and services aiming to increase operating efficiency and security.
Listed in the Italian Stock Exchange since 2009, currently employees 200+ highly skilled professionals with in depth expertise in their field.
We have an open vacancy for an Outsourcing Services Account Manager in the Operations Unit, who will be responsible for the relationship and monitoring of the quality of field services provided by our Outsourcing Network, currently consisting of 30+ partners with 100+ staff servicing key Neurosoft clients across Greece and Cyprus.
Main Responsibilities :
Manages the relationship with Neurosoft’ s Outsourcing Partners (acquisition, financial settlement, termination etc.) in collaboration with other teams
Monitors incidents arising and when needed, coordinates with internal teams, clients and 3rd parties for the timely resolution of issues and disputes
Defines and monitors productivity and quality KPIs of Outsourcing Network’s performance
Analyses data and patterns to determine the level of customer service the organization is providing to its end customers and to identify potential areas of performance improvement
Develops, proposes and executes improvement plans in collaboration with internal and external parties
Ensures adherence to agreed field SLA targets and Regulatory requirements
Professional Experience & Qualifications :
BSc degree in IT, Engineering, Mathematics / Physics, Operational Research. MSc degree will be considered a plus
At least 5 years of experience in a similar position, preferably with Service Providers
Previous experience in ITIL / ITSM implementations
Proficient user of MS Office, especially Excel and PowerPoint
PMI / Prince2 certification will be considered a strong asset
Experience serving large number of customers and working effectively under pressure
Strong organizational and problem solving skills
Ability to analyze, compile and present effectively complex information in a range of audiences
Accuracy and attention to detail
Ability to work efficiently both within a team as well as independently
Fluency in Greek and English languages, oral and written
We Offer :
A competitive compensation package, a stable and enjoyable working environment, excellent opportunities for professional development, working on leading-
edge technology and industry trends.
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