Role Description :
An enthusiastic technician, with a good understanding of the involved technical domains, that will cover / perform Fixed Telephony and Converged Telephony - Internet Services activation in direct contact with Enterprise and Business Customers and / or field technicians.
Key Αccountabilities :
Evaluate customer infrastructure and confirm that the correct solution implementation is offered to the Business Customers.
Organize field technician and / or service integrator’s technician visits to customer premises in order to perform all required on site activities to activate the offered product / services.
Access customer’s internal network (under customer’s guidance) in order to perform work around actions while the activation takes place.
Troubleshoot and resolve customer technical issues, which arise during activation and until handover to the support team.
Run service health checks and on boarding calls to make sure customer enjoys the full range of product / service capabilities ensuring customer satisfaction.
Core competencies and knowledge :
Knowledge of telecommunications and network technical / service domains ie : Good understanding of end to end, of fixed voice telecommunication network operation.
ISDN signaling, Sip messages, IMS network, RTP, PRI, Routing, PBX configuration. Basic Knowledge of MetroETH, Microwave, EFM Services.
Cisco and general networking equipment / Call manager / programming is a plus.
Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills).
Very good organizational, analytical skills, detail oriented with the ability to multi-task.
Excellent communication and interpersonal skills.
Ability to work under pressure with strict time deadlines. On time delivery.
Ability to work as a team member and interact with other departments.
Taking initiative and self-motivation skills.
Strong customer orientation attitude. Qualitative implementation to cover customer needs
Professional qualifications and experience :
Good general and technical education with qualifications in telecommunications, electronics and computing. TEI or University degree.
Experience in administration of technology services is a plus (Fixed telephony - PBX administration).
Cisco certification is a plus (CCNA - Enterprise, CCNA - Collabs).
Microsoft Office programs (Word, Excel, PowerPoint).
A good command of written and spoken English.
Greek native speaker.