Are you into tech? Get ready!
Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies! A perfect work environment of the latest technology, located only 5 minutes from the sea, is waiting for you in Greece!
As a technical support advisor, you will communicate with customers from Sweden to provide support for their mobile devices, after following complete training by certified instructors.
Job description :
Support Swedish customers via incoming calls
Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage / secure their accounts & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support advisors
Maintain high customer satisfaction
Advisors have many opportunities to advance their career & level up within the department. Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account.
Also, good performance is rewarded on a monthly basis with bonuses. Roundtables, meetings & self-guided training help advisors are up-to-date with products & new releases.
Last but not least, supervisors are always next to advisors for help!
Skills & Experience required :
Fluency in Swedish
Familiarity with iOS and / or macOS, or comparable technology, is preferred
Advanced English knowledge
Great communication skills
Prior customer support experience
Strong troubleshooting skills
What our client offer :
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special Events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent.
Over the past 2 years, we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.