Guest Relations Agent
Epoque Collection Hospitality Services
Αθήνα, Ελλάδα
πριν από 6 μέρες
source : Greek Travel Pages

Περίληψη

a Hotel Management Company in Greece, is currently seeking for a dynamic and experienced Guest Relation Agent to join company’s new, prestigious 5* hotel located in the center of Athens.

Main Tasks and Responsibilities

  • Provide upscale guest service experiences for hotel guests throughout their stay.
  • Ensure hotel guests are properly greeted and welcomed upon their arrival.
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage.
  • Oversee check-in and check-out procedures, including reservations and financial transactions.
  • Actively listen to and resolve guest complaints.
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Inform clients of our hotel services, including breakfast and dining options.
  • Promote all hotel amenities, conveniences and programs offered.
  • Liaise with Housekeeping and F&B to provide an overall comfortable guest experience.
  • Analyze customer feedback from online reviews and suggest ways to improve ratings.
  • Recommend local tourist spots, including places to dine, shop and sightseeing options.
  • Establish friendly relationships with regular hotel guests.
  • Required Qualifications

  • Bachelor’s Degree or Diploma in Hotel Management, Tourism studies or related
  • Minimum 2 years’ experience as a Guest Relations Agent in a 5* hotel
  • Computer literate and knowledge of Hospitality PMS software Opera.
  • Fluent in Greek and English languages, both written and verbal. A third language is considered a plus.
  • Outstanding interpersonal and networking skills; must be able to build and maintain effective working relationships with hotel guest’s and colleagues.
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