Second-level IT Support Engineer/Officer
Αθήνα, Ελλάδα
πριν από 30 μέρες
source :

We are looking for a full-time second-level IT Support Engineer / Officer and Creative Content Officer

that must be able to work :

  • Collaboratively for the matters of IT Help-desk and Support with other Team Members to provide IT support for a large group of organizations operating in the maritime sector.
  • Independently for the matters of Creative Content, Website Administration, while adhering to company policy and taking into account user and management decisions to manage creative content including but not being limited to logos, posters, images, ads, website content and administration for a large group of organizations operating in the maritime sector.
  • Duties (Second Level IT Officer) :

  • Provide helpdesk assistance (ad-hoc) via telephone or remote desktop for troubleshooting 2nd level software and hardware for a range of 120 users.
  • Matters befalling to this category include but are not limited to Office Software Applications, Enterprise E-mail System (SQL-

    Based), Company ERP (Oracle-Based), Company Internal Development BI(PHP-Based), Web Browsing and Internet, Printing, Window 10 Professional System Parameters and environment in a list of corporate devices (desktops, laptops and company's mobile devices-mainly Iphones).

  • Provide technical assistance in hardware listed above. Basic updates on hardware / firmware. Basic configuration for Windows 10 Pro Desktops / Laptops in a modern corporate environment.
  • Recording, maintaining inventory of assets as per Company Policies and Procedures.
  • Preparation of order forms and job orders for the acquisition, ordering, inventorying and disposing of hardware and software, following Company Procedures.
  • Comparison Matrices for projects involved as per Company Policy.

  • Preparing and maintaining scheduled works, administrating IT workloads and managing availability of all IT personnel.
  • Preparing, communicating and setting deadlines for Business plans and managing projects for IT personnel with update status and paperwork required, in accordance with Company Procedures and Policies.
  • Communicating same on involved partners, vendors, service providers and relevant department team leaders, assisting on requirements under the guidance of Senior IT personnel.

  • Attendance and IT Support (on a stand-by) basis for remote video and audioconferencing using corporate tools such as Video IP Conferencing and Skype for Business.
  • Attendance and IT Support during presentations carried out by in-house users or3rd party visitorsguests either in premises or outside during company presentation events.
  • Duties (Creative Content Officer) :

  • Design, structure and management of corporate websites, using modern tools such as Wordpress.
  • Content upload, live updates on the fly (press releases, banners, information).
  • Security maintenance and checks, version upgrades.
  • Gallery updates, graphic design.
  • Site Speed Optimizations, Site Ranking and Reputation.
  • Consultation and implementation of creative branding ideas for the modern company environment. Modern creative approach on design of media.
  • Required Skills :

  • University degree in the field of Computer Science, Information Systems, Information Technology and / or Web Design &Development.
  • Knowledge in Windows Operating Systems.
  • Knowledge in Microsoft Office Desktop Productivity Applications.
  • IT Asset Management knowledge. Use of Access or Similar Database systems for Asset Management. Previous use of GLPI or other relevant IT Asset Management Systems and Tools.
  • Windows10 Pro Desktop knowledge.
  • Familiar with content delivery platforms and social media platforms such as Google / Facebook / LinkedIn / Twitter.
  • Common corporate antivirus tools such as Symantec, ESET and Windows Defender. Additional knowledge desktop utilities and backup tools.
  • WordPress and / or other website design and development tools and frameworks.
  • Adobe Photoshop Complete Suite for High Quality Video and Image Editing for Promo Purposes and Company reference.
  • Adobe In Design Complete Suite for Leaflets, Brochures and printable materials.
  • Use of open source video editing and playback tools such as VLC.
  • Additional :

  • Basic knowledge on Linux-Mac and Unix based systems.
  • Familiar or knowledgeable on the matters of NIST / ISO 27001 / SOX Requirements for IT Security and Management in a modern corporate environment.
  • Must be able to investigate, review and consult online sources to implement solution to different IT requests and projects.
  • Familiar with SEO / SEM (Search Engine Optimization, Search Engine Marketing),Google AdWords and Google Analytics.
  • Openminded in terms of training and attendance to seminar, webinars to enrich his / her knowledge and able to transfer this knowledge to colleagues.
  • Must be able and willing to monitor technology trends.
  • Ability to travel frequently / Drivers License / Valid Passport.
  • Excellent English language skills.
  • Experience in maritime industry as a plus.
  • Fulfilled military obligations if applicable.
  • Interested candidates are requested to send their application letter (mentioning the post being applied for) and CV, by cliclink on Apply Button.

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