Guest Services Assistant Manager(Seasonal)
Four Seasons Hotels Limited
Athens, Greece
πριν από 5 μέρες

Four Seasons Astir Palace Hotel, Athens is looking for a Guest Services Assistant Manager who shares our passion for excellence and is enthusiastic about creating a memorable guest experience.

We are looking for an individual who has a solid work ethic, high level of integrity, concern for quality, cross cultural sensitivity and customer service orientation.

The Guest Services Assistant Manager forms part of the Rooms Management team and assists the Guest Services Manager in managing the hotel lobby and arrival / departure experience of the hotel.

Responsibilities

  • Manages the staff at the Guest Services. Directs all activities to ensure communications and follow-up on any problems, guest requests or special requirements.
  • Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.

  • Reviews and monitors schedules of staff within the department, Valet Attendants, Bell Attendants and Drivers. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
  • Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
  • assists customers in all inquiries

  • Coordinates arrivals and departure requirements. Ensures that any discrepancies are resolved. Reviews daily arrivals and ensures proper handling of Special Attention Guests, Return Guests, Groups etc.
  • Preferred Qualifications and Skills

  • Bachelor degree in Hospitality or related field
  • At least five years related working experience in luxury hotels
  • Proficiency in English, Greek is an asset
  • Good Communications and Computer skills
  • Strong leadership and strong inter-personal skills.
  • Candidate should hold valid work authorization for the EU
  • Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work for since 1998.

    We’re looking for individuals with not only the right skills and attitude for the role, but also the passion to excel.

    The rebirth of a Greek legend

    Four Seasons Astir Palace Hotel Athens is set to redefine the luxury hotel market in Greece and the Eastern Mediterranean.

    Following a complete remodeling and renovation, this iconic Greek hotel will once again dazzle one and all who come to savor the crystal clear waters of the Aegean Sea.

    It is difficult to articulate just how big a deal this really is for Athens. Astir Palace is an institution that has transcended hospitality and tourism since the early sixties to become part of the fabric of Greek high society, politics and global celebrity.

    The sense of anticipation about its reopening is palpable in the community surrounding the hotel but also among its competitor hotels who will once again have to contend with its awesome attraction for local and international visitors.

    The arrival of Four Seasons in Athens is indeed a landmark development for the company and a statement of intent about how serious it is in operating top end leisure hotels in Europe.

    Astir's new owners have spared no cost in restoring this Aegean Goddess to every bit of her former glory and much more. The complex boasts not one but two hotel concepts, totaling 303 keys, eight eclectic food and beverage outlets and a myriad of luxury outdoor amenities including private pools, an exclusive beach, tennis academy, state of the art Spa.

    If you want to be part of this unique opportunity on the Greek Riviera, just 25 minutes from Athens, don't wait, apply now!

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