BPO Operations Director – Quick hire in Athens
DK Global Recruitment
Athens, Greece
πριν από 3 μέρες
source : Top Language Jobs
  • Operations Director Role OverviewThe Operations Director serves customers by planning and implementing call center strategies and operations;
  • improving systems and processes; managing staff. Responsibilities : Assists upper management in setting goals that promote company growthOversees daily activity of the teamPrepares budgets, schedules, and other organizational reports as neededDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost / benefit analyses;
  • identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-

    service standards; contributing information and analysis to organizational strategic plans and reviews.Provides advice and guidance to other employeesManages team workloads in order to meet goals and deadlinesDevelops plans to increase efficiency and reduce costsPrepares performance reports by collecting, analyzing, and summarizing data and trends.

    Improves existing systems and policiesEnsures customer requirements are met in a timely mannerOversees manufacturing functionsWorks closely with other departments to promote efficient factory optimizationIdentifies improvement areas and plans and implements systems to boost company effectivenessExecutes plans designed to meet company goals by changing policies and coaching employees Requirements : Bachelor’s Degree5+ years of managerial experienceFluency in English languageCustomer service experience preferredMotivated self-

    starterManaging ProcessesExcellent verbal communication skills3+ years of call center experience preferredExcellent organizational skills and attention to detailGood problem-

    solving ability The Company offers : Competitive remuneration packageOpportunities for international Career A challenging working environment

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