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source : Kariera.gr

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Responsible for supporting local claims handling and call center Team, by offering call customer service, claims assessment and other operational tasks.

Reporting directly to local Operations Manager


  • Call Centre Customer Service coverage
  • Administration of Wallet Protect, Disability, Involuntary Unemployment, Life & Auto GAP claims
  • Scanning & Storage of claims documentation
  • Ensure compliance with local insurance regulations
  • Continuous search for improvement opportunities on customer service / satisfaction.

  • University degree
  • Experience in a similar function or in a customer call center will be a plus
  • Customer service orientated and able to work under pressure
  • Competent knowledge of the MS Office applications
  • High degree of responsibility, analytical and able to think out of the box"
  • Experience in claims handling will be a plus
  • Fluent Greek and English Speaker
  • Energetic with commitment to deliver

    AXA is a global leader in financial protection, representing nearly 100 billion Euros worth of turnover across its 3 businesses (Life & Savings, Property & Casualty and Asset Management).

    AXA Partners, launched in Sept 2015, is a new business unit dedicated to developing AXA’s partnership business that makes up 10% of the AXA business globally.

    The mission of AXA partners is to design, implement and manage relationships with selected global partners and support AXA entities to develop successful local partnerships.

    The main partnerships will be articulated around 4 areas, including 3 sector-led divisions (Automotive, Bancassurance, Telco / Utilities / Retail / Digital Platforms and IoT) as well as Transversal Cross-sector Operations, covering topics across sectors (finance, capabilities, governance, and support to community animation).

    The sector-led divisions have a business development role, and the following objectives :

  • Management of global deals building on a global network of KAM
  • Support of significant deals at local or regional level
  • Development and enrichment of sector value propositions with credentials by sector (to be turned into products by marketing teams)
  • The transversal cross-sector team will aim to support and coordinate all sector-led divisions and steer and support local entities and Global BUs in their partnership operations.

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