We are seeking a German speaking Customer Service Specialist to support German speaking customers.
In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience.
You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!
What you will do as a German Customer Support Specialist :
Support customers via phone, chat & e-mail
Prevent fraud, protect data and safeguard customers
Be an ambassador of our client and at the same time improve the card as a product
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Language skills :
Fluency in German
Very good written and oral communication skills in English
Soft & Technical skills :
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge / tech savviness, experience with CRM tools preferred
Ability to work under stressful and testing situations with customers
Experience in customer service or customer facing roles preferred
Can do attitude, willingness to learn and reliability are essential to your success in this role!
Other qualifications :
Must hold EU citizenship / EU Passport or valid work permit for Greece
Willingness to relocate to historic Athens, Greece, or be a local candidate
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary(1100 - 1200) + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas