Business & Travel Shared Services ("BTSS")Head, Greece
Citi Brasil
Atenas, Grecia
πριν από 2 μέρες

Job Background / Context :

  • BTSS is a global service organization that provides a variety of core products and services to the business. These comprise of : Archiving,Mail & Distribution,Managed Print Services,Office Supplies & Stationery,Marketing & Transactional Print,Global Travel,Corporate Card Program,Vehicle Program.
  • BTSS also is often responsible for other local country and non-core services which vary from country to country, including some Executive Services and Supply chain related responsibilities.
  • The role is responsible for the operational implementation and execution of the BTSS core and non-core products locally.

    This requires close co-ordination with the relevant regional Product and Cluster Leads, as well as key stakeholders.

    Job Purpose :

  • Product execution of the BTSS strategy and operational delivery in conjunction with the BTSS Product Leads and BTSS Management.
  • Reporting to the appropriate BTSS EMEA Product Lead and BTSS Sub-Cluster Head
  • This in country position will be responsible for the day-to- day running of the core product service, including operational and vendor management where appropriate.
  • The role will involve ensuring that all duties and requests are resourced and completed in a controlled and timely manner, and meet and deliver minimum operating standards to our agreed service levels.
  • This is a customer facing role, responsible for interacting with Citi’s internal stakeholders to ensure that BTSS core services are delivered to support their needs, as well as communicating key changes and strategy implementation.
  • Operational execution of core responsibilities and services.
  • Responsibilities : Strategy :

    Strategy :

  • Support the Country Management and the BTSS Regional Management in the execution of the BTSS global strategy
  • Identify continuous improvement initiatives that will lead to cost savings
  • Support all initiatives related to the values and ethics of the Organization, locally, regionally & globally
  • Financial Management :

  • Support the Country Management and the BTSS Regional Management with the financial management and influence of direct and indirect spend
  • Direct participation and / or coordination of important projects
  • Assist the Country Management and the BTSS Regional Management in ensuring adherence to the country financial budget while providing explanation on monthly variances
  • Operations Management :

  • Ensure efficient delivery of BTSS services in country
  • Conduct regular review of BTSS processes against policy and regulatory requirements
  • Build and maintain strong relationships with country O&T Head and all other key internal clients
  • Responsible for local daily operational BTSS core services
  • Management of operational risk and control utilising key performance indicators and Service Excellence and Continuous Process Improvement techniques
  • Ensure and maintain good relationships and cooperation with peers, other local or regional units, top management, vendors and partners
  • Participate in local committees & meetings as required
  • Actively participate in BTSS regional & global meetings and calls
  • Meet regularly with stakeholders on requirements and expectations of BTSS performance
  • Lead or participate in regular Third party meetings in line with Citi policies
  • Seek best practices within regional / global teams and share with the local team
  • Escalate issues as appropriate
  • Act as BAO (Business Activitiy Owner) of the Third Party relationships under BTSS responsibility
  • Communicate with local authorities for items related to BTSS, if needed
  • Qualifications :

  • Minimum 4-6 years of experience in relation to one or more of the services for which this position is responsible
  • Subject matter competence in responsible services
  • Previous experience in a large corporate with a global footprint
  • Education :

  • Bachelor’s degree / University degree or equivalent experience
  • Experience / Knowledge :

    Technical Competencies

  • Distribution
  • Logistics
  • Digitisation / automation
  • Change management
  • Manager Knowledge Areas

  • Archiving, Mail & Distribution, Printing Services, Statements, Corporate Vehicles, Travel, Office & Kitchen supplies, invoice & expense processing
  • Management of Budget
  • Legal, Financial, Tax and Accounting Topics
  • Operations Management

  • Risk Management
  • Project management
  • Third Party Management
  • Process Improvement
  • Advanced written & spoken English and Greek
  • Skills :

  • Operational experience in at least one of BTSS core products and service delivery
  • Knowledge & clear understanding of services, strategy and points of escalation for the Products proposed by BTSS
  • Execution of BTSS strategy in line with directives provided by Regional, Global and Product leads
  • Knowledge of market / industry trends
  • Extensive Third Party Management experience
  • Identify & leverage best practices for continuous process improvements & re-engineering
  • Strong reporting experience & skills
  • Experience in expense management & cost reduction
  • Experience of risk & control requirements in a banking environment
  • Strong customer service delivery background
  • Expert skill set in Microsoft Applications
  • Job Family Group : Corporate Services

    Job Family : General Services

    Time Type : Full time

    Full time

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