T eam Leader Content Agency Operations in Athens, Greece.
This full-time position is for a talented Team Leader to join our Content Agency Team, for a full-time position based in Athens, Greece
Booking.com runs one of the world’s largest content agencies, providing language, copy, visual content, geo and moderation services to a variety of clients throughout the business.
The Team Lead Content Agency is responsible for the day to day operational performance for all key metrics within their teams and helps uphold our Agency-standards of excellence, timely delivery and guaranteeing quality.
This role requires an ability to manage core deliverables, while leading and inspiring large and dispersed teams with up to 12 direct reports.
Support, lead and develop a direct team of Content Specialists across multiple locations
Capacity and workload management, ensure delivery and improvement on KPIs, SLAs, targets for both on time delivery and quality
Works collaboratively with central and regional stakeholders to help drive and implement content initiatives locally. Proactive in identifying and promoting content opportunities in their respective markets.
Providing guidance and support to teams with their personal development, identify and grow talent.
Build strong working relationships with relevant stakeholders (local leadership, local HR as well as central Content Agency teams)
Works collaboratively with Regional Operations Manager and central stakeholders to help implement strategic projects and initiatives such as localisation testing and improved quality management.
Be an effective change manager and lead team(s) through periods of change, displaying motivating and encouraging behaviours
Drive engagement of teams, aligning team goals with the company vision, marketing objectives and Agency strategy
Create and nurture an environment oriented to open communication and mutual trust, entrepreneurial thinking, and cohesive team effort
Be a role model for company policies and procedures, and ensuring the team understands and adheres to them
All HR tasks (recruitment and staffing, performance management, objective setting )
1-3 years of experience in a management function
Experience with leading and coaching international teams
Excellent understanding of delivering on content services and how localization works in e-commerce
Strong collaborator, willingness to partner with colleagues and sees teamwork as critical to success
Proactive, sense of responsibility and ability to work independently
Exceptional communication skills with the ability to stay balanced and resourceful
Analytical skills with the ability to interpret data and draw conclusions to make business decisions
Positive attitude with a focus on solutions
Flexible change champion being able to operate in a dynamic environment
Fluent in English and knowledge of an additional language is a plus
Dynamic, challenging and multicultural work environment
Possibilities for further career growth within our fast growing company
Compensation package consists of fixed salary, annual bonus and social benefits