Dutch Speaker - Customer Support - Relocation covered
speakit
Athens, Greece
πριν από 6 ώρες
source : Europe Language Jobs

Description

Do you want to be part of a team whose motto is to do it forever better and to be forever better? Are you Dutch native or fluent with strong English communication skills?

A multinational company that recently expand its offices in Athens, Greece, is looking for Dutch customer advisors to act as a liaison between customers and company.

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

Responsibilities :

  • As a customer service specialist in this project, your daily responsibilities will include :
  • Being part of a team specialized in offering support through written and phone communication.
  • Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone.
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls.
  • Facilitate resolution for consumers issue and log the information into the consumers account.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets.
  • Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback.
  • Requirements

    To succeed in the role, you will need to have :

    Language Skills :

  • Native or proficient level of Dutch (C2)
  • Advanced level of English both verbal and written
  • Soft Skills :

  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required
  • Analytical and problem solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver
  • Other Qualifications :

  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece
  • Offer

    What's in for the Dutch Speaker - Customer Support?

  • Competitive wages and stability (1200euros)
  • Monthly bonus 10%
  • Ticket restaurant 5 euros / day (120euros)
  • Relocation package
  • Private healthcare & dental insurance
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our Fit wellness program, initiatives to develop your skills and events to increase the team spirit)
  • Mon-Sat, 9-10 weekdays, 10-18 Saturday
  • The relocation package includes :

  • Flight to Athens
  • Taxi to pick up from airport
  • Airbnb for 4 weeks
  • Assistance to issue hiring documents
  • 500euros gross in the salary upon completion of the 1st year of employment
  • Apply for this job

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