Description : DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.
We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.
Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Requirements :
Proven customer support experience or experience as a client service representative
Fluency in German written and Verbal
Good MS Office skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively Offer :
One week Hotel Accommodation
Competitive remuneration package
A challenging working environment
Monthly performance bonus
3€ ticket restaurant vouchers per working day (after one year in the company) Why use Recruitment Agency
You will be contacted within 30 min of your application
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days.
All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment.
We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.