In WIND, we believe in a world of connection, interaction and sharing!
Our passion is that people enrich their lives with all that communications technology makes possible.
We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.
So, if you want to take part in changing how people experience their lives, WIND is the right place to be.
Start today, as a Business Customers Support Operator and work with the systems' designing, developing and integration in WIND network, following every stage of their life cycle.
Main Tasks :
Identify the corporate customer problem and provide support through the necessary troubleshooting activities
Control and monitor corporate customers' circuits / services
Escalate the problem to the next level of maintenance, either internally or externally, according to the defined procedures.
Coordinates the corrective actions towards problem resolution
Control, Monitor and Manage trouble tickets of Corporate Customers
Control and Monitor agreed SLAs via trouble ticket mechanism
Establish and improve corporate customer experience providing prompt handling and quick resolution of his complaints
BSc in Computer Science, Telecommunications or other related discipline
At least 2 years' experience in similar position
Keen on learning and sharing knowledge
Team player skills, cooperation and work under pressure capabilities are required
Strong communication skills
Fluent written and spoken English language
Ability to work on shifts
You are perfect if you also have :
Hold an industry recognized vendor qualification in Routing & Switching, such as CCNA & CCNP
Experience in SIP signalling, ability to analyze call traces
Join Our Team and :
Be part of a fast-growing company, and one of the biggest in Greece
Work with passionate professionals, who excel in their fields
Learn in a challenging and friendly working environment
Create your career path in dynamic organization
Enjoy competitive salary, private health insurance & special offers
Get flexy , work from home 1 day / week
Share your hobbies , take part in more than 10 ευWIND activities (athletic & cultural)