Business Customers Support Operator
WIND Ελλάς
Αθήνα, GR
πριν από 1 μέρα
source :

Περιγραφή Θέσης

In WIND, we believe in a world of connection, interaction and sharing!

Our passion is that people enrich their lives with all that communications technology makes possible.

We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.

So, if you want to take part in changing how people experience their lives, WIND is the right place to be.

Start today, as a Business Customers Support Operator and work with the systems' designing, developing and integration in WIND network, following every stage of their life cycle.

Main Tasks :

  • Identify the corporate customer problem and provide support through the necessary troubleshooting activities
  • Control and monitor corporate customers' circuits / services
  • Escalate the problem to the next level of maintenance, either internally or externally, according to the defined procedures.
  • Coordinates the corrective actions towards problem resolution

  • Control, Monitor and Manage trouble tickets of Corporate Customers
  • Control and Monitor agreed SLAs via trouble ticket mechanism
  • Establish and improve corporate customer experience providing prompt handling and quick resolution of his complaints
  • Requirements

  • BSc in Computer Science, Telecommunications or other related discipline
  • At least 2 years' experience in similar position
  • Keen on learning and sharing knowledge
  • Team player skills, cooperation and work under pressure capabilities are required
  • Strong communication skills
  • Fluent written and spoken English language
  • Ability to work on shifts
  • You are perfect if you also have :

  • Hold an industry recognized vendor qualification in Routing & Switching, such as CCNA & CCNP
  • Experience in SIP signalling, ability to analyze call traces
  • Join Our Team and :

  • Be part of a fast-growing company, and one of the biggest in Greece
  • Work with passionate professionals, who excel in their fields
  • Learn in a challenging and friendly working environment
  • Create your career path in dynamic organization
  • Enjoy competitive salary, private health insurance & special offers
  • Get flexy , work from home 1 day / week
  • Share your hobbies , take part in more than 10 ευWIND activities (athletic & cultural)
  • Αναφορά αυτής της εργασίας

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