This Director of Architecture role supports the Digital Solutions & Enablement team and manages technology strategy and technical architecture for Pfizer’s Machine Learning, Robotic Process Automation and Intelligent Assistant platforms and applications.
Engaging patients and health care professionals has never been more important for the pharmaceutical industry than it is today.
The success of the industry relies on its ability to communicate effectively and engaged with both patients and health care professionals.
The Digital Solutions & Enablement team is responsible for all digital experiences that directly interface with Pfizer’s customers, including patients, health care professionals, hospitals, investigators and payers.
This Director-level position supports application and business owners and their teams, national and regional account managers and external collaboration partners to envision and drive Pfizer’s strategic technology direction for leveraging machine learning, RPA and intelligent assistants.
The candidate will be accountable for finding the most effective ways for technology to support Pfizer’s business objectives in these domains.
This role reports into the Pfizer Digital Architecture organization, which leads the strategic efforts in creating an enterprise architecture and master plan that ties together our experiences, data, workflows, capabilities, applications, integration and back end services in a cohesive and integrated way.
The team leads the efforts to architect scalable, modern experiences, platforms and solutions, using next generation enterprise architecture practices and emerging technology.
Key accountabilities :
Develops a method to understand current and future business requirements and works with application owners, data domain owners and business leaders to ensure strategic business goals are met.
Owns design and architecture of solutions and platforms related to machine learning, robotic process automation and intelligent assistants.
Is a subject matter expert of the principles, concepts and theories and has advanced knowledge of this business domain.
Plays a critical role in external collaborations where Pfizer is creating new intercompany capabilities with Machine Learning, RPA or Intelligent Assistant partners or vendors.
Manages the design and architecture of external data and process integration. A key partner for account management teams for these intercompany relationships.
Supports application owners and business partners in the delivery of value-adding configurations, applications and platforms that connect with Machine Learning Models, RPA instances or Intelligent Assistants.
Works with Digital & Technology and business leads across multiple work streams to define, create, and maintain end-to-end operational efficiencies and controls for both D&T and business processes in supported systems.
Consistently demonstrates excellent communication skills and is able to work effectively in a cross-functional and matrixed organization.
Ensures accurate and timely communication of the project milestones and creates a high-functioning team environment.
Works with business leads and D&T colleagues across domains in order to prioritize initiatives to ensure investments are focused on areas with the highest business value.
Ensures that ROI on investments is achieved and that their team hits financial targets.
Service Delivery :
Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Understands customers’ operational needs and helps to drive strategic direction; Leads regular meetings with all levels of business stakeholders.
Manages relationships with other Digital and Technology Lines that are required for successful project deployment and operational activities.
Anticipates internal / external business and regulatory / compliance issues that impact the system design.
Ensures that all internal and external stakeholder expectations have been met through delivery of services or projects through Pfizer D&T teams and vendor management.
Strategy & Planning :
Uses innovative business thinking to challenge the status quo and drive identification, quantification and proposal of business solutions
Looks toward the broadest possible view of an issue / challenge; has broad-ranging personal and business interests and pursuits;
can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future.
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic;
creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
Understand business drivers and business capabilities (future and current state) and determine corresponding enterprise system designs and change requirements to drive the targeted business outcomes.
Facilitate exploration of new technologies, and new systems / configurations though reference implementation support & renewal for application in scope of this position.
Accountable for the formulation of solution implementation approach, building consensus on approach, and providing technical execution oversight of such solutions.
Accountable for designing complex systems at the component level, makes strategic technology choices, or directly supervises the work of those who are doing so.
Influences management / senior staff decisions and serves as a company expert in solving highly complex problems within the Machine Learning, RPA and Intelligent Assistant space.
Knowledgeable about the regulatory constraints of bringing solutions into the market that leverage Machine Learning or Intelligent Assistant technology.
Knowledgeable about the DevOps process as it relates to this space.Understands the governance implications of deploying Machine Learning Models into production environments.
Provides leadership in the definition of digital business APIs and connectivity that enables Pfizer to integrate into the broader global healthcare ecosystem, enabling greater value exchange with partners & customers and the digitization / automation of end to end value streams & processes.
Develops and sustains constructive partnerships between business and D&T stakeholders to ensure success of projects
Is able to write clearly and succinctly in a variety of communication settings and styles, at all levels of the organization;
can get messages across that have the desired effect.
Ensures effective, accurate and timely communication across the portfolio; prepares and delivers regular updates on project status, both in written and presentation format, to sponsors, business leaders and stakeholder groups.
Innovation and Risk Taking
Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work;
has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
Takes appropriate risks to achieve desired result; guides direct reports and team members on acceptable levels of risk taking
Financial Management :
Works with the budget owners regularly to plan and execute on funding priorities and reporting
Prepares business cases for IT investments and presents to governance bodies
Matrixed Team Effectiveness :
Is highly skilled in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and senior management;
is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation;
can change tactics midstream when something isn't working.
Utilizes negotiation, facilitation, meeting management and conflict resolution skills to enhance cross-functional team performance.
Arbitrates disagreements among solution stakeholders and makes business decisions / proposals where needed.
Understands and communicates team roles / responsibilities and ensures all team members have access to project information necessary to be successful
Solicits and evaluates vendor proposals with to augment internal expertise in service delivery.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities inclcuding : the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact."
12+ years of experience managing large projects / programs
3+ years of experience in deploying machine learning models, RPA routines or Intelligent Assistant technology.
Strong interpersonal skills and evidence of enabling teamwork in a matrix environment
Proven ability to build coalitions and develop strong partnerships across functions
Strong diplomacy skills; able to navigate a difficult political environment
Executive presence and ability to interact effectively with all levels of the organization
Experienced with indirectly managing staff and large numbers of geographically diverse onshore and offshore consultants
An execution mindset" focused on getting things done quickly and simply
Leads and directs one or more project teams
Bachelor’s Degree from accredited institution
M.S., M.B.A. and / or background in pharmaceuticals market access strategies
Direct experience with training and deploying Machine Learning Models
Direct experience with Robotic Process Automation Software
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.