Driver Operations Lead
Welcome Pickups
Athens, Attica, Greece
πριν από 4 ώρες

The Team

We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance, and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen.

We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields.

We stay humble along the way, with a pay it forward mentality, but with big and bold goals.

About the role

In your capacity as a Destinations Lead, you will be responsible for the operational healthiness of your designated destinations.

This mainly includes the monitoring of important metrics and the actions that need to be taken to reinstate the healthiness at a destination, from the acquisition of drivers, to optimization of destination’s setup and community management.

The position is part of our Driver Operations team and reports directly to the Head of Operations & Expansion.

Responsibilities :

  • Manages the acquisition process of Drivers, including sourcing, lead creation, onboarding, and activation depending on the needs of each designated destination, supervising and training them on the company’s policies and processes to help them become true Welcomers.
  • Innovate and execute on unique, out-of-the-box, yet data driven action plans for driver acquisition and retention.
  • Continuously optimizes Welcome Destinations’ setup (cutoff times, hailing hours, hailing thresholds, maximum vehicle capacities, etc.)
  • Sets up pricing, reviews it, makes sure Welcome is competitive, attends to any dynamic or fixed reasons to update it.
  • Ensures that our operational model functions with the highest number of transfers and the least number of cancellations at the same time.
  • Coordinates the communication towards the driver communities by talking with them over calls or group calls, defines top performers, nurtures them etc.
  • Monitors the performance and the quality of services that the new drivers deliver through KPIs (NPS, scores review etc) and community feedback (secret shopping, long reviews etc).
  • Develops and maintains a full understanding of the local driver labor market and legal landscape, so as to identify issues and provide smart solutions.
  • Works closely with the Head of Operations & Expansion, providing information regarding driver related data accuracy, specific market challenges, community issues, capacity, imbalances, etc.
  • to anticipate spikes in demand, and implement plans to ensure sufficient, on-demand driver supply.

  • Responsible for all products of the company (both rides and s-rides in the designated destinations)
  • Αναφορά αυτής της εργασίας
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