IT Help Desk Administrator-
Hemmersbach
Athens, Greece
πριν από 3 μέρες

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Acting as a single point of contact for all IT related incidents and requests
  • Responding to email messages, web inquiries and phone calls for employees requiring help
  • Providing remote worldwide IT support for end-users
  • Installing and supporting different applications on users PC’s
  • Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
  • Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
  • Working with the IT-Ticket-System by handling the tickets under the chosen SLA
  • Our Requirements

  • Fluent in English
  • Basic remote troubleshooting skills and the use of remote troubleshooting applications
  • Excellent customer service skills with strong attention to details
  • Quick learner with strong time management skills
  • Good knowledge of Windows operating systems
  • Would be an asset :

  • Previous experience in a similar position
  • Openness to learning new skill
  • Your Benefits

  • Stable, independent work in international, flexible and open company
  • Internal trainings
  • Taking part in a new, international project
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • Apply now! Join our team and send us your CV in English!

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