Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.
That’s why Hemmersbach is The Social Purpose IT Company.
Acting as a single point of contact for all IT related incidents and requests
Responding to email messages, web inquiries and phone calls for employees requiring help
Providing remote worldwide IT support for end-users
Installing and supporting different applications on users PC’s
Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
Working with the IT-Ticket-System by handling the tickets under the chosen SLA
Fluent in English
Basic remote troubleshooting skills and the use of remote troubleshooting applications
Excellent customer service skills with strong attention to details
Quick learner with strong time management skills
Good knowledge of Windows operating systems
Would be an asset :
Previous experience in a similar position
Openness to learning new skill
Stable, independent work in international, flexible and open company
Taking part in a new, international project
Welcoming and friendly work environment within young team
Direct communication and flat structure
Great opportunities for both professional and personal development
Space for your own ideas
Apply now! Join our team and send us your CV in English!