Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers.
By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.
Summary / Role Purpose
Join the Ansys Customer Excellence team andpartner with our customers to engineerwhat'sahead, solve their real-world engineering problems, deploy Ansys software in their design workflows, and grow Ansys' business.
As a hands-on expert in Ansys products, you will use advanced-level engineering knowledge to provide technical pre-sales support, perform professional services, and help translate customer requirements into exciting new product features.
You will be working within multi-disciplinary teams to advance your knowledge, experience, and business impact.
Key Duties and Responsibilities
Apply advanced engineering expertise and knowledge of Photonics simulation techniques to provide the highest level of technical support to customers and channel partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.
Take ownership of the customers problems, proactively engage with selected accounts to provide comprehensive Photonics solutions.
Work independently and contribute to technical activities throughout the sales opportunity lifecycle, interact with customers to understand their product design needs and engineering design workflows.
Provide intermediate and / or advanced training classes. Scope and deliver professional services for projects which may include collaborative work with other application engineers in the same or different disciplines.
Gather customer requirements to support the improvement of Ansys software and collaborate with the Ansys product development teams to translate customer requirements into new product capabilities.
Test new releases on industrial problems.
Participate in internal corporate initiatives to share knowledge and to create best practices, both within and outside the discipline.
Minimum Education / Certification Requirements and Experience
Required education and degree type : BS or MS or PhD in Physics / Electrical Engineering or a related field.
Required minimum years of professional experience in an engineering environment : BS+5, MS+3 or PhD+0.
Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
Subject matter expert in one or more relevant disciplines within Ansys' business and is / will be sought out for advice by other Ansys engineers.
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
Strong organisational and time management skills; possesses a sense of urgency.
Ability to work on multiple projects across geographically diverse locations.
Projects a professional image and demonstrates business acumen, driven to succeed
Ability to travel up to 25% of time.
Preferred Qualifications and Skills
Preferred education and years of professional experience in an engineering environment : BS+8, MS+6 or PhD+3.
2 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software.
Demonstrated ability to understand business requirements and translate these into an execution plan that delivers value and meets business goals.
Ability to interact effectively with senior business managers and C-level executives.
Familiarity with Python and Matlab
CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans.
They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs - guideposts that we all follow when we're facing a challenge or a decision.
Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company :
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.
With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.
Because at Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished".
It's about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.
As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
Ansys is an S&P 500 company and a component of the NASDAQ-100.
For more information, please visit us at
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.
Upon hire, no fee will be owed to the agency, person, or entity.