Chairs the local growth committee which is attended by all marketing and sales staff.
Analyses results within the context of business planning goals, identifies gaps and root causes, defines corrective action plans in close coordination with sales team.
Takes responsibility for the planning, reporting and analyses related to main commercial KPIs.
Owns the opportunity mapping processes.
Defines market size, growth and market share on an annual basis.
Performs competitive analyses and Customer behavior analysis and trends to translate them into unmet needs and areas of improvement.
Identifies growth opportunities by territory, industry, customer segment by discovering new lead sources and building relationships with (trade) associations and other relevant 3rd parties.
Defines and executes growth initiatives, which might include but is not limited to the following :
Outside Service Provider (OSP) sales program.
Specific marketing and sales campaigns (strategic and tactical).
Enhances the customer experience with the goal to increase customer loyalty and to reduce churn.
Captures the voice-of-customer in such a way that the organization can measure customer satisfaction effectively, create insights, draw conclusions and take concrete actions for improvement.
Leads in-country efforts to introduce and implement new (technology based) solutions that will substantially improve the customer experience.
Oversees and orchestrates all service recovery related activities in a cross-functional context.
Re-thinks the KPIs and associated measurements in order to measure progress and drive sense of urgency.
Expands and enhances UPS’ service offering
Builds and presents business cases in support of the launch of new and / or additional services; leads implementation efforts and drives results.
Builds and presents business cases in support of network changes that aim at improved service territory coverage, time-in transit improvements and pick-up and delivery time improvements.
Explores options for and develops local partnerships.
Oversees local communication related activities and organizes customer events in line with growth objectives; assists with marketing collateral including translations, proof readings and content coordination.
Αναφορά αυτής της εργασίας
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