Service Operations Coordinator
Mellon Technologies
Αθήνα, Ελλάδα
πριν από 3 μέρες
source : Kariera.gr

Mellon Technologies , the parent company of Mellon Group of Companies, was founded in 1994 in Athens. Our offering consists of specialized technology solutions, contact centre and business process outsourcing services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

Mellon Technologies SA seeks to hire a

Service Operations Coordinator

who is comfortable working with our clients and colleagues. Moreover a strategic thinker that understands the market, the industry and our vision.

The Role

The ideal candidate will be responsible for maximizing clients’ satisfaction by matching client’s needs with appropriate services.

Responsibilities / Duties

  • Oversee incoming service needs
  • Evaluate client needs
  • Respond to client issues and complaints in a timely manner
  • Monitor SLA performance
  • Analyse issues for missed targets
  • Handle the service financial impact
  • Solve escalations
  • Support policies and procedures of the Group
  • Perform on call duties as required
  • Required Skills / Experience

  • Bachelor’s Degree, ideally in Business Administration / Finance
  • Minimum of two years’ experience in a relevant position
  • Ability to manage a changing environment
  • Excellent use of Greek & English both in verbal & written form
  • Fluent Polish will be considered as a plus
  • Advanced computer literacy is required
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Ability to travel
  • What we offer

  • Opportunities to evolve into an international working environment
  • Multicultural and excellent working environment
  • Leading-edge technology
  • Continuous trainings
  • If you want to make a difference and work with a top-rated team of talented individuals, come and join us. We offer a friendly and diverse work environment.

    Candidates wishing to apply should send their CV quoting the position reference code in the subject, or fill in the form below.

    Mellon Technologies , the parent company of Mellon Group of Companies, was founded in 1994 in Athens. Our offering consists of specialized technology solutions, contact centre and business process outsourcing services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

    Mellon Technologies SA seeks to hire a

    Service Operations Coordinator

    who is comfortable working with our clients and colleagues. Moreover a strategic thinker that understands the market, the industry and our vision.

    The Role

    The ideal candidate will be responsible for maximizing clients’ satisfaction by matching client’s needs with appropriate services.

    Responsibilities / Duties

  • Oversee incoming service needs
  • Evaluate client needs
  • Respond to client issues and complaints in a timely manner
  • Monitor SLA performance
  • Analyse issues for missed targets
  • Handle the service financial impact
  • Solve escalations
  • Support policies and procedures of the Group
  • Perform on call duties as required
  • Required Skills / Experience

  • Bachelor’s Degree, ideally in Business Administration / Finance
  • Minimum of two years’ experience in a relevant position
  • Ability to manage a changing environment
  • Excellent use of Greek & English both in verbal & written form
  • Fluent Polish will be considered as a plus
  • Advanced computer literacy is required
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Ability to travel
  • What we offer

  • Opportunities to evolve into an international working environment
  • Multicultural and excellent working environment
  • Leading-edge technology
  • Continuous trainings
  • If you want to make a difference and work with a top-rated team of talented individuals, come and join us. We offer a friendly and diverse work environment.

    Candidates wishing to apply should send their CV quoting the position reference code in the subject, or fill in the form below.

    Υποβάλετε αίτηση
    Προσθήκη στα αγαπημένα
    Κατάργηση από τα αγαπημένα
    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «συνέχεια», δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης